Terms of service

1. The agreement

These terms are between Cardline and the organization on the account. Whoever accepts them confirms they are authorised to bind that organization. If your organization has signed a separate order form or master agreement, that document wins where the two conflict.

2. Accounts and seats

A seat is one person with a published card. Admins add and remove seats; billing follows the number of active seats. You are responsible for the security of your credentials and for what your members do with them, so use SSO on the Business plan where you can.

3. Fees, renewal, and cancellation

• Monthly plans bill on the same day each month; annual plans bill once, in advance.
• Adding seats mid-cycle is prorated. Removing seats reduces the next invoice, not the current one.
• Plans renew automatically until cancelled from the admin or by emailing us.
• Cancellation stops future charges and keeps access until the end of the paid period. We do not refund unused time, except where law requires it.
• Unpaid invoices may lead to suspension after written notice; cards stop resolving while suspended.

4. Your content

You own everything you put on a card. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, and display that content solely to operate the service — including serving public card pages and generating QR codes and vCards. That licence ends when you delete the content, allowing for backup cycles.

5. Acceptable use

You agree not to use Cardline to:

• impersonate another person or organization, or publish a card you are not authorised to publish;
• phish, distribute malware, or link to content that does either;
• publish unlawful, harassing, or infringing material;
• scrape the service, resell it without a white-label agreement, or bypass rate limits;
• probe or attack our infrastructure outside a coordinated disclosure process.

We may remove offending content or suspend an account for a serious or repeated breach, with notice where circumstances allow.

6. Availability

We aim for high availability and publish incidents on our status page. The Business plan carries a contractual uptime commitment; other plans are provided without one. Planned maintenance is announced in advance where practical.

7. Third-party services

Wallet passes, CRM integrations, and SSO providers are operated by third parties under their own terms. We are not responsible for changes they make to their platforms.

8. Privacy and data protection

Our privacy policy explains what we process. Where we process personal data on your behalf, the Data Processing Addendum applies and is incorporated here by reference.

9. Warranties and liability

The service is provided as-is beyond any express commitments in these terms or an order form. To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability is capped at the fees you paid in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

10. Changes to the service and these terms

We may improve or change features. For material adverse changes to these terms we will give account admins at least 30 days' notice by email; continuing to use the service after that constitutes acceptance.

11. Governing law

These terms are governed by the laws of the jurisdiction stated on your invoice, and the courts there have exclusive jurisdiction. We will always try to resolve a dispute by talking first.