Refund policy

Free plan first

Individual cards are free forever and paid team plans can be trialled before you commit, so most refund requests are avoidable. If a feature you are paying for does not do what our pricing page says it does, that is a refund, not a support ticket.

14-day money-back guarantee

If you are unhappy with your first paid subscription payment for any reason, email us within 14 days of that charge and we will refund it in full. You do not need to explain yourself, and we do not require you to keep the account open.

Cancellation and renewal

• You can cancel from Console → Billing at any time. Cancellation stops all future charges immediately.
• Access continues until the end of the period you have already paid for. Published cards keep resolving until that date.
• Outside the 14-day window we do not refund unused time on a monthly plan, because you keep the service for the rest of the month.
• Annual plans cancelled mid-term are refunded pro rata for the unused whole months where local consumer law requires it, and we will normally offer it as a goodwill credit even where it does not.

Seats added or removed mid-cycle

Seats added mid-cycle are prorated on the next invoice. Removing a seat lowers the next invoice rather than generating an immediate refund, since the seat stays usable for the rest of the period.

Always refunded in full

• Duplicate or accidental double charges.
• Charges after a cancellation was confirmed.
• Charges where the subscription was never provisioned or the account could not be accessed.
• Any amount charged in error by us or our payment provider.

What is not refundable

• Periods already consumed on a plan you actively used, once the 14-day guarantee has passed.
• Accounts terminated for a serious breach of our terms of service, such as impersonation or phishing.
• Fees for bespoke work — custom white-label builds, migration services, or paid implementation — once that work has been delivered and accepted.

How to request a refund

Email hello@gocardline.com from the address on the account, or write to us from Console → Billing, with the invoice number or the last four digits of the card charged. We reply within two business days and approved refunds are issued to the original payment method. Your bank typically shows the money within 5–10 business days.

Payment processing and chargebacks

Payments are handled by our payment provider, who acts as merchant of record and appears on your statement alongside the Cardline name. Please contact us before opening a chargeback — we can almost always resolve it faster and, unlike a chargeback, without your account being suspended while a dispute is investigated.

Changes to this policy

If we change this policy we will update the date above, and the version in force when you were charged is the one that applies to that charge.